When you purchase a server be it an Audio or Web server you do hereby agree to the following:You agree that you shall hold MMRHosting.com blameless for any loss of service not caused by our servers
or any employee of MMRHosting furthermore you agree that your only recourse will be (at MMRHosting's discretion) refund of any months paid in advance excluding the current month. You further agree that by purchasing a server with us that you will not seek any legal actions against MMRHosting, Mental Madness Radio Network, or any of employees With the exception of web servers what is played on Audio servers sold by MMRhosting will be the sole responsibility of the you the Server Owner. MMRHosting shall not be named in a legal actions where a server owner had violated copyright or intellectual property rights of another. MMRHosting only sells the servers we have no control over what is played on them! Web Servers Only - MMRHosting will not host any web site that is Pornographic, Illegal, or infringes on the intellectual property rights of another. Any Web site found to to be in violation of this or any laws will be removed and NO REFUNDS will be issued for the server. We regularly check and monitor all web servers sold at MMRHosting.com! Payments made for someone else on a server: MMRHosting.com will not get in between disputes between who we have as the registered server owner and the person who pays for someone's server. If you are paying for someone's server then you have an agreement between you and that person and you further agree that MMRHosting does NOT have a contract with you, our contract is with the registered owner of that server If said server is paid in advance but is canceled before the advanced payment ends, MMRHosting will at our discretion issue a refund on the Months not used (Minus 25%) for early termination and processing of refund. If MMRHosting issues a refund it will be sent to to the person who paid for the server and not the registered Owner. However the Payer does have an option to get a server of there own instead and use the remaining balance as payment for your own server, there will be no fees for this option. *** Audio Server: Training Policy Updated 4/28/2010 *** You Further Agree that MMRHosing.com's Job is to Provide you the Customer with an Audio Server and is NOT RESPONSIBLE for maintaining, filling, or providing you with any additional support on Servers with an Auto DJ beyond the Initial training of you when you purchased your server. Additionally if you require more Training on how to fill, or use the Auto DJ, then there will be an additional charge of $10 per hour billed in 1 hour increments for additional Training on How to use, or fill the Auto DJ, Depending onn your Payment History this charge may be required up front or billed with your regular monthly payment, Refusal to pay this charge can and will be considered grounds for Server Suspension at MMRHosting.com's discretion. By Purchasing an audio server with MMRHosting.com you are agreeing to this Provision in the TOS Further more These Training Charges are NON REFUNDABLE you will be Told Up front and it will be logged in our support logs of your acceptance of this charge (For Legal Purposes only) before any Training is started. If you have any questions about this please contact MMRHosting.com using our Live Support system at MMRHosting.com. *** Updated 4/28/2010 *** All Servers are billed US Dollars, if you are in another county it will be your responsibility to make sure your payment is enough to cover your Server payment at the current exchange rate. *** Updated 5/16/2010 ***If you get more then one server from us and you fail to pay for any one server (unless you cancel the server before it gets suspended) then all servers you have at our option (does not matter if the other servers are paid up or not) may be subject to suspension also and any servers that were paid the money may go towards what is owed on the server you did not pay on before it was suspended. It will be at our option if we decide to allow you to just pay the server that was suspended + the late charge of $10.00 or require payment on all suspended (prorated for the rest of the month remaining) + $10.00 reactivation fee on each server.
I'm sorry but people have been using us as free servers and not paying and we have to put a stop to it. We make every attempt to contact an owner before suspending a server and if we don’t get anything back we can only assume you don’t want the server any more. NOTICE: These New Terms and Conditions go into effect as of Tuesday June 22, 2010 All Servers are Due on the 1st of every month if you do not pay by the 5th of the month then your server will be suspended at or around midnight and if suspended you will be required to pay an additional late fee of $10.00 on top of what you owe before the sever will be re activated! IF AFTER 3 DAYS IF WE DO NOT HEAR FROM YOU THEN YOUR SERVER WILL BE DELETED! If your server gets suspended (and turned back on) 2 months in a row then will not only will you be required to pay the late fee of $10.00 but we are going to require you to pay an additional month (deposit) so your server will have pre-paid status in our accounting records, if you choose to terminate your server with us before the end of a month (and you give us notice) then we will refund your deposit but if you wait till the due date then that deposit you paid is NON-REFUNDABLE. In the past we have tried to be the nice guys, we understand that sometimes expenses come up that you can't control but we have had too many people abuse our "being nice" and well its been costing us money to have servers that don’t pay and use them for 2 or 3 weeks before we turn them off. You wouldn't ignore your electric bill or your car payment so why ignore your server payment! Starting today there will be only ONE extension given on server payments, if it exceeds the 5th! If you can pay it by the 5th then you are good just let us know it will be coming that’s what Live Support is for (http://mmrhosting.com) and even if were not there you can always leave us a message. I'm sorry we are having to start getting strict with our rules but we have too many customers who either have not paid or have just decided to use us for a free server. I'm sorry but the bad apples have spoiled it for every one. If your SERVER has been paid or is paid up then this is JUST FYI information for you about our new billing system and I thank you for keeping your account up to date! ALL SUPPORT and BILLING Questions/Payment arrangements are to go though Live Support (http://mmrhosting.com) it keeps a history on the chats and we can go back and verify what was said by you or any employee of our company! Any support that is done via yahoo messenger or other form of communication will not be verifiable and will not be valid as far as MMRHosting.com management is concerned. PLEASE use the LIVE SUPPORT system that’s what we bought it for to help make things easier for all of us! Speaking of Live support if you are in a chat and you don’t like what that person is telling you you can ask to be transferred to either the Owner or Co-owner (if we are online), if we are not online then the representative will get your name, phone number, station name and email and they will leave us a message to get in contact with when we can. Just note that it may be 48 hours or more before we can respond in some cases as we too have personal life's you know. You are always welcome to use our email contact@mmrhosting.com if you want to contact us too I check the email every day when I come home from work (be sure to include your station name, your name, and what you need in the email). Buffering Issues: If your station is buffering I will almost guarantee that it’s the DJ on airs machine! 1st make sure your encoder is set to Medium Quality or Fast Resampling not Hi-Quality as this causes the SAM program to use more resources to resample the music to a higher rate. 2nd make sure that your not trying to Download music, Be in several lounges at the same time, and that you have the player off in the lounge your DJing in. Yes I know a lot of you say how do I know I'm buffering if I don’t listen to the music in the lounge, that’s an easy answer look at your encoder box if it says "unable to send data fast enough....." then its buffering and that also tells you that your loading your machine down with too much running, close a few things if that doesn’t help them lower your stream rate just cause you have a 96kbs server doesn’t mean you have to stream at 96kbs try 64kbs or lower. Most people are on cable and most pay for basic internet which has an up stream of 128kbs, lets say your streaming at 96kbs then that 128-96=32kbs left, if you have a file sharing program running and people are downloading from you then that lets say approx 16kbs more being used (128-96-32=16kbs) so now were down to 16kbs left fubar lets say is 5kbs no now its down to 11kbs, talking on yahoo and sending pics or music is another 5kbs now were down to 6 kbs left, you have photobucket open and are working there theres another 2 kbs so were down to 4 kbs, yahoo mail or outlook express checking mail theirs another 2kbs leaving you 2 kbs, and finally then your surfing the web, rating peoples pages and pics, that’s another 3 kbs so now your -1kbs and poof there goes the SAM program saying "unable to send data fast enough...." and your buffering..... Now those numbers are not set in stone they are just an approximation of normal usage but I think you get the Idea though, every thing you do on the web always uses some of you upstream and when it gets close to your max something has to give and normally its sams so keep that in mind next time you hear a DJ say its buffering and tell them to close some of the things there doing or lower there rate some 100% of time that will solve the issue. AUTO DJ Issues: Those with AutoDJ on there servers who have been having some issues we are still working on the issue and as of yet have not found a solution but we are working it, since it’s a random issue its being hard to pin point and fix but I must tell you this: UNDER NO CONDITIONS should any one try to kick the auto dj off using the shoucast admin page, ALWAYS use the link provided to you by mmrhosting.com for turning off the auto dj. If try to use the shoutcast page it will cause your server to mess up even more make sure ALL your DJ's know to only use the link we gave you to turn off the auto DJ or you can use the Deactivate Source in your centova panel. If using the Centovta Panel deactivate fails to work, you can click on stop server, then after it stops click on Start server and then Deactivate Source this will cause your server to shut completely down and restart normally this solves the issue of not being able to turn off the auto DJ at least temporally its is not a fix just a work around... We are trying to get centova to fix this bug as fast as we can and are working with them on the issue almost every day so please bear with us! OWNING more then one server from MMRHosting.com If you own more then one server but fail to pay for one of them then we reserve the right to take your payments made on your other servers and divide it up between the servers you have and when the money runes out suspend all your servers at one time. With that said I DO NOT recommend you get a server for a friend cause if they don’t pay you and you don’t pay us then your putting your own server at risk, if they want a server have them come to use and pay us, that way your server is safe as long as you pay! ISSUES and DRAMA from outside of MMRHosting.com Personal ISSUES and DRAMA from outside of MMRHosting.com will not be allowed from either our customers or our staff, we are here as a business and as such we do want to hear I will not deal with someone because of issues on some site. I have instructed all of our staff to be professional at all times and we expect our customers to do the same, if you disagree with something that MMRhosting.com does then you are welcome to talk with the CO-Owner or the Owner but we will have the final say. What I am saying here is plain just keep the drama on the drama sites were here to sell servers and not get in the middle of disputes between lounge owners, people on sites or what not, we sell servers and that’s all we do... Lets just check all drama at the door please! If I receive Proof that Drama or Issues from other sites is being done, Then I (The Owner) will without notice terminate your server and you will NOT be entitled to a refund because I will have the proof that you or someone on your behalf Harassed and employee of MMRHosting.com, spread false information about MMRHosting.com or other wise defamed our company. Furthermore I demand you be respectful to our staff just as I demand my staff be respectful to you, if you Threaten or intimidate any Staff member because of an issue or drama from any site your Server at MMRhosting.com will be suspended (without notice) and upon review by the Owner, Co-owner with input from the staff member involved your server could be terminated and NO REFUNDS will be issued on the sever! Loss of revenue for server Issues: By getting a server from MMRHosting.com you do hereby agree that you will hold blamless MMRHosting.com management and staff blameless for any losses of revenue or listeners because of Server issues, Acts of god, Internet Outages or issues caused by you or your DJ's actions. MMRHosting.com at our option may make changes to the amount you owe, if we decide to credit your account it will be in the form of a credit on your next bill or adding for free option that you would have had to pay for, there will be no cash refunds issued again this will be at our discression. LOUNGE CODING: MMRHosting.com is NOT responsible for lounge coding of any lounge, we will put the code in for the player but that is all we will do if one of our staff decides to help you with your lounge coding then that will be between you and them on a personal level! We will not provide any lounge or site coding support other then the player code that’s what the sites have coders for I would suggest you contact them to have you lounge designed as we DO NOT have the time to code peoples lounges for them! NEVER GIVE OUT YOUR CENTOVA CAST PANEL INFO: DO NOT give your Centova Cast Panel info to anyone who you do not trust! People can change your passwords and other account info and cause a big headache for you and us! Every server we build we give you a DJ info text file or we give you the on live support for them that is what your DJ's need to take air, Kick the auto DJ etc they do not need anything else. SUPPORT USING TEAMVIEWER: If you or a Dj has an issue that we think could be the machines fault, we may ask to TeamView into that machine so we can see the issue and fix it quickly for you. However if you or the DJ does not trust us enough to allow us to TeamView in to the machine then we WILL NOT be able to provide you with enhanced support, at that point all we can is suggest you try some things and walk away because we are able to see the issues or even try to trouble shoot it live. There will be nothing more we can do to help you with the issue! Updates and General Info: Well we have completed our move to the new 8 core servers, Boy am I glad that’s Over! We also have upgraded our Live support system to help Improve support but we had and issue during that Live support upgrade Sorry Folks it was my fault (The Owner) I made a mistake during the upgrade and any one that hit Live support 6/20 late night or 6/21 early morning we unable to reach us. I Apologize to you I did not know I had made the mistake till early morning on 6/21 but I fixed it that morning and all is well with the universe again! Auto DJ issues are Still being worked and we are close to solving them one way or another however as of 6/21/2010 all NEW SALES ONLY we will be offering new auto DJ's till we get this issue fixed! All CURRENT Customers with Auto DJ's will still have them until you decide you don’t need them any more, however till this issue is fixed we will not sell or upgrade any account to add and auto dj. Live Support: We have been trying to have someone Man live support almost 24 hours a day, while we are doing a good job at it there are still times that it just is not possible to do, if you do have an issue Live Support will send us an email and we will get back to you via email, or in your lounge or both. Please remember to Include your email, Station name and what issue you are having so that we will have everything needed to try and resolve your issue! MMRHosting has some other Projects we are working on like trying to get our radios on Mobil phone radios like ATT radio. This is something were trying to work on to help your station get heard more and your listeners would be able listen from there cell phones. We also have advertising on Utilmate Tempations web site you can check them out at http://www.ultimatetemptations.com/ they have just opened lounges up so it might be worth all you lounge owners to check them out! We have a new Live Support agent Raven, he's in Aussie land please under stand that he is new and is working hard to learn everything he can but at times he may have to transfer you either the Owner or Co-owner if he cant answer your question or if were not around he may get your information and send us an note to get in contact with you. Id rather him tell you he don’t know something and then send you to us then tell you something that wrong. Just give him some Slack please he is new! I wish to thank each and every one of you being a customer of MMRHosting.com and I again apologize for having to get stricter on the rules but I have no choice were here to provide Quality servers to you and when people abuse us we have to start cracking down on things, we cant pay our bills for the servers if we don’t get paid you know....... Owner MMRHosting.com http://mmrhosting.com You will not find a better Deal! Our Audio Servers have a 99.9% Up Time MMRHosting.com Copyright (c) 2010 By Mental Madness Radio Hosting All Rights Reserved